sterlingdigitallaw

Yes. Technical support is available if your question or issue is not covered in the FAQ section. If you need assistance, a support case can be created for you so that our team can review your request. Please allow 24 to 48 hours for a response once your case has been submitted.

Yes. Technical support is available if your question or issue is not covered in the FAQ section.

If you need assistance, a support case can be created for you so that our team can review your request. Please allow 24 to 48 hours for a response once your case has been submitted.

Is technical support available if I have trouble accessing my account?

Digital Download – General

How does the digital download work?

How do I log into the portal?

Where is the email for the digital download located — inbox, spam, or another folder?

What should I do if I cannot find the digital download email?

How do I access my purchased products inside the portal?

How do I access the videos?

How do I download the affidavits and credit repair forms?

Once I open the credit repair form, how do I complete the information?

Where do I find the video instructions for completing the credit repair form?

How do I complete the affidavit?

Where do I find the affidavit instruction sheet?

Do the videos explain how to complete the digital download forms step by step?

Once I finish completing the document, how do I save it properly?

Should I save the completed document to my desktop or to a specific folder?

How do I print the completed document?

How many copies do I need to print for the credit bureaus?

Do I send one copy each to Equifax, TransUnion, and Experian?

Where can I find the mailing addresses for the credit bureaus?

Do I need separate envelopes for each credit bureau?

Should I include any additional documents when mailing the credit repair forms?

Where can I find the full instruction sheet for the credit repair process?

Credit Repair – Digital Download

How do I access the student loan digital download?

How do I log into my account to retrieve the student loan documents?

What should I do if I do not receive the verification code?

Where can I find the student loan affidavit?

How do I download the student loan forms?

Where are the instructional videos for the student loan section located?

Do the videos explain how to complete the student loan affidavit step by step?

How do I properly complete the student loan form once downloaded?

How do I save the completed student loan documents?

How do I print the completed student loan forms?

Where can I find the mailing instructions for submitting my student loan documents?

Student Loan – Digital Download

What devices are compatible with the digital download portal?

Can I access my products from my phone, tablet, or computer?

What file format are the documents provided in?

Do I need Microsoft Word or another specific program to edit the forms?

Can I re-download my products if I lose the files?

How long do I have access to my digital download?

What should I do if the document will not open?

What should I do if the video will not play?

Can I access my products multiple times after purchase?

Can I change the information on the forms after saving them?

Do I need to notarize the affidavit before mailing it?

Should I send the documents certified mail?

How long does it take to receive a response after mailing the documents?

Is technical support available if I have trouble accessing my account?Updated an hour ago