Digital Download – General
General questions about device compatibility, file formats, account access, and technical support for Sterling Digital Law digital download products.
What devices are compatible with the digital download portal?
The Sterling Digital Law digital download is compatible with Safari or Google Chrome.
Can I access my products from my phone, tablet, or computer?
Yes, you can access your documents from different devices.
What file format are the documents provided in?
All documents included in the Sterling Digital Law digital download are provided in PDF format.
Do I need Microsoft Word or another specific program to edit the forms?
The documents are provided in PDF format and can be opened and edited using Adobe Acrobat before they are saved.
Can I re-download my products if I lose the files?
Yes, you can re-download your forms from the portal if needed.
How long do I have access to my digital download?
Your Sterling Digital Law digital downloads do not expire.
What should I do if the document will not open?
Your documents should open either through a web browser, such as Safari or Google Chrome, or through Adobe Acrobat.
What should I do if the video will not play?
If you are having trouble playing the videos, please first check your web browser and device settings.
Can I access my products multiple times after purchase?
Yes. You can access your documents multiple times either by logging into the portal or by downloading the files to your computer.
Is technical support available if I have trouble accessing my account?
Yes. Technical support is available if your question or issue is not covered in the FAQ section.
Can I change the information on the forms after saving them?
Once your documents have been completed and saved, we do not recommend going back and editing the PDF directly in Adobe Acrobat, as doing so may affect the formatting or distort the document.
Do I need to notarize the affidavit before mailing it?
No, you are not required to notarize your documents before submitting them.
Should I send the documents certified mail?
You may send your documents using certified mail or standard mail through the United States Postal Service (USPS).
How long does it take to receive a response after mailing the documents?
After your documents have been mailed, you should typically receive a response from the credit bureaus within about 14 days.