What should I do if the video will not play?Updated 3 days ago

If you are having trouble playing the videos, please first check your web browser and device settings. The videos are designed to work on most devices and should play through Safari, Google Chrome, or other standard web browsers.

If a video does not load or play properly, try the following steps:

• Refresh the page and try playing the video again

• Make sure your browser is up to date

• Verify that your device software is updated

• Try opening the portal using Safari or Google Chrome

The videos are compatible with most devices, including computers and mobile devices, but for the best experience we recommend accessing the portal using a desktop or laptop.

If you continue to experience issues after checking your browser and device updates, you may need to contact technical support for further assistance.